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DONATION HELP, NOT GETTING MY POINTS!!!


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#1 lorenzillo

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Posted 17 March 2013 - 01:08 AM

Dear Forum,

I have donated 15$ for 300 donation points on the Monster server. Right when I bought the points, the payment history status was showing that my payment was being viewed by the anti-fraud team. I have sent messages through the inquiry option but all they said was that it was still going through the anti-fraud process. This "process" has been going on for about 4 hours and they will not respond back when i ask for an update on my purchase. Please help.

#2 SethNW

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Posted 17 March 2013 - 02:36 PM

Those investigations can take a week or more. So you will just have to wait till they are done. Fraud investigations are not exactly a matter of getting stuff through as fast as possible. That would defeat their purpose and allow frauds to go through. Usually those messages tell you how you can speed up the process, by sending them certain info. But they still won't be instant.

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