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Donation Problem

donation Donation problem Problem cant donate

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#1 swordxsmash

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Posted 06 October 2017 - 02:33 PM

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#2 Hman32

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Posted 07 October 2017 - 01:24 AM

As you can read this was cancelled by Paymenwall not Monster-wow so you need to contact them as stated in the picture.



#3 swordxsmash

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Posted 07 October 2017 - 04:36 AM

How can i contact them?

 



#4 swordxsmash

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Posted 07 October 2017 - 07:37 AM

And why would it cancel my transaction and refund it?



#5 Dlablo

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Posted 07 October 2017 - 08:19 AM

It was cancelled because of some sort of protection. It also happened to me when i was buying ticked for england... since then i stopped using credit/debit cards. It cleary says what you must do.

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Their email - [email protected]


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#6 swordxsmash

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Posted 07 October 2017 - 09:42 AM

What is a payment receipt? And what does he mean by account holder ID? and btw i only asked my older brother to use it for me so i dont know much about it.



#7 Dlablo

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Posted 07 October 2017 - 09:30 PM

I cant understand what they mean by saying receipt. Account holder ID means, you must shoot your brother's IDENTITY CARD or driving license. Just send that screenshot to the email and see what they will reply you. I would do that if i was in your place. You can use mobile payment, its 100 times more easier. I had similar problem like you and that was the reason i stopped using credit/debit cards.


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#8 swordxsmash

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Posted 08 October 2017 - 11:23 AM

Thanks i tried the mobile way and it was easier, And atleast the payment was refunded. 

 

 

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