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Server Crash Lost A Donation Item


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#1 matto97

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Posted 19 June 2018 - 04:03 PM

Hi, i Recently purchased a mount for donate points (invicible's reins, 13 DP) and as soon as i learned it the server crashed and i lost it, i hope i can get it back.

In game name: Gronkerz

Server: Monster

Faction: Alliance

Mount Link: http://www.wowhead.c...vincibles-reins

Purchase date: 17th or 18th june (i dont remember exactly the day)

I wish i can get it back, I'll wait for an answer.



#2 Naozxy

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Posted 20 June 2018 - 09:41 AM

Hi,

I Don't know if the server has any rule in regarding to this problem, but in case you can try contacting Honey with the following:

 

1. Realm, nickname and faction of the character which got item/service
2. Links to the bought items/services
(Use www.wowhead.com)
3. The approximate date (day), when you made a purchase
4. Describe your problem
5. What you exactly need from administration
6. Screenshot about the problem: (Upload the screenshots to http://imgur.com/, because forum doesn't support image upload)
 
 
I'm not sure if you need the 6., because I think they can check back the latest transactions.
 
Greetings,
 
Nao

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