Posted 06 October 2018 - 01:57 AM
(Theory) What could of happened:
- Account Sharing: You might have shared your account with someone else you trusted and then he just backstabbed you and stole your account.
- Free Gold, DP, VP Websites: You might have entered your data on a phishing website in order to get that free stuff, they got your information and they changed the password.
- Viruses, Malwares: It could of happened that you installed a malware on your computer which intent is to steal your data and damage your computer, everything you type from your computer is recorded and sent to the original creator of that malware or/and virus.
However, that's completely players responsability to keep their account safe & secure; there is nothing we can do in order to restore your characters.